This clause constitutes a legally binding agreement between you ("you", "your") and BollCoin ("BollCoin", "us", "our"). You are subject to these terms when using BollCoin services provided by the platform, provided through the platform, or otherwise provided to you. The BollCoin service may be provided by BollCoin or by any BollCoin affiliate partner in accordance with these terms, any product terms, or any additional terms. By registering a BollCoin account, accessing the BollCoin platform, and/or using the BollCoin service, you agree that you have read, understood, and accepted these terms and any additional documents or terms mentioned therein. You acknowledge and agree that you will be bound by and comply with the provisions of these terms as updated and revised from time to time. If you do not fully understand and accept these terms, please do not register for a BollCoin account, nor access or use the platform or any BollCoin services. Risk statement The value of digital assets, like any other asset, may fluctuate significantly, and there is a risk of significant economic losses from purchasing, selling, holding, or investing in digital assets. Therefore, please consider whether it is suitable to trade or hold digital assets based on your own financial situation. For more information on the risks associated with using BollCoin services, please refer to the Risk Warning (which may be updated from time to time). Please read the 'Risk Warning' carefully, but it does not provide a detailed list of all possible risks, nor does it explain the impact of such risks on you personally. Before deciding to use BollCoin service, please be sure to fully understand the potential risks that may be encountered. BollCoin is not your broker, intermediary, agent, or advisor, and there is no trust relationship or obligation between BollCoin and any transactions or other activities conducted by you using BollCoin services. BollCoin does not provide any type of investment or consulting advice. Any communication or information provided by BollCoin to you is not intended to provide any advice and should not be construed as providing any advice. You should assess the suitability of any investment, investment strategy, or related transaction based on your personal investment goals, financial situation, and risk tolerance, and bear any related losses or liabilities on your own. BollCoin does not recommend that you purchase, earn, sell, or hold any digital assets. Before deciding to purchase, sell, or hold any digital assets, you should conduct due diligence and consult with a financial advisor. BollCoin shall not be liable for any decisions you make to purchase, earn, sell, or hold digital assets based on the information we provide, including any losses you may suffer as a result of such decisions. Regarding the agreement reached between BollCoin and you 1. Introduction 1.1. Regarding BollCoin. BollCoin Group is an ecosystem centered around an online digital asset trading platform, providing users with a trading platform for buying and selling digital assets, an integrated custody solution that allows users to store digital assets, and other services related to digital assets. 1.2. This clause. By registering a BollCoin account, you are signing a legally binding agreement with BollCoin. These terms apply to your use of BollCoin services and specify what kind of company BollCoin is, how BollCoin provides services to you, how these terms can be changed or terminated, how problems can be resolved, and other important information. You must carefully read these terms and the documents referenced therein. If there is any content that you do not understand, please contact us. If you apply any local terms while using BollCoin services, the effectiveness of those local terms shall prevail over these terms. 1.3. Additional Documents. Many additional documents mentioned in this clause also apply to your use of BollCoin services. These additional documents include: a. BollCoin's "Privacy Statement" outlines the terms and conditions for our processing of personal data collected about you or any personal data you provide to us. By using BollCoin's services, you acknowledge and agree to such processing, and promise that all data you provide is accurate and up-to-date. b. BollCoin's "Risk Warning" states important information about the potential risks of purchasing, selling, holding, or investing in digital assets. c. The "Fee Tier Structure" page on the official BollCoin website. d. "Product Terms", which specifies the additional terms and conditions applicable to the use of specific BollCoin services. You acknowledge that you are bound by any relevant additional terms and conditions applicable to the BollCoin service and agree to abide by their provisions. 2. Qualifications 2.1. Eligibility Criteria. To be eligible for registering a BollCoin account and using BollCoin services, you must: a. An individual, company, legal person, entity, or other organization with sufficient power, authority, and capability to (1) access and use BollCoin services; and (2) sign these terms and comply with your obligations under these terms; b. If you are an individual, you must be at least 18 years old; c. If you are an employee or agent of a legal entity and are signing this clause on its behalf, you must have been duly authorized to represent it and ensure that the entity is bound by the signing of this clause; d. Not suspended or disqualified from using BollCoin services; e. Non-restricted personnel; f. Currently, there is no BollCoin account; and g. The location, registered place, and place of establishment are not in the following regions; the individual is not a citizen or resident of the following regions; nor does the individual conduct business operations in the following regions: i. Accessing or using BollCoin services would violate applicable laws or result in BollCoin or any third party violating any applicable laws in any jurisdiction; or ii. Countries/regions listed in the "Prohibited Countries/Regions List". 2.2. Modify the eligibility criteria for BollCoin. BollCoin may modify the eligibility criteria at any time at its sole discretion. BollCoin will endeavor to notify you in advance of any changes. However, we may occasionally need to make changes without prior notice to you. Such situations may include: a. Changes made in accordance with legal and/or regulatory changes; b. The change is in your interest; and/or c. Due to other reasonable reasons, it was not possible to notify you in time. For situations where we are unable to notify you in advance, we will inform you as soon as possible after the change is completed. 3. How do we contact each other 3.1. How to Contact Us. For more information about BollCoin, please visit the official BollCoin website. If you have any questions, feedback, or comments, please visit https://www.bollcoin.com/. This clause may specify contact information for specific notices. The addresses in these notices are not monitored. 3.2. How we contact you. We will contact you through the contact information you provide, which may include email, text message, or phone call. Please ensure that the contact information you provide is correct and up-to-date. If your contact information changes, please notify us immediately. Otherwise, BollCoin will not be held responsible if you do not receive our messages, notifications, or other important information. 4. BollCoin Service 4.1. Specific product terms. After opening a BollCoin account, you can use BollCoin services in accordance with these terms and the product terms applicable to specific BollCoin services. 4.2. Services within the group. You acknowledge and agree that some BollCoin services may be provided by BollCoin Alliance partners. 5. Chat service 5.1. Availability of chat services. We may provide you with interactive online chat services ("Chat Services") at any time when you use any BollCoin services. You may interact with robots, chatbots, or other non-human entities while using chat services. Within the scope required by applicable laws, we will provide explanations when using chatbots or other non-human devices. By contacting us through the chat service, you authorize us to monitor and store your chat records. 5.2. Important Information. Providing chat services is for convenience, usually aimed at promoting your understanding of BollCoin services. BollCoin chat service will make every effort to provide you with accurate and up-to-date information based on your questions or needs. Any content communicated by BollCoin in the chat service shall not be deemed as a legal agreement, representation, or warranty reached by BollCoin regarding the service, process, decision-making, or response time. Any personal data you share with us while using chat services must comply with the applicable privacy policies and notices outlined in BollCoin's Privacy Statement. 5.3. User chat. In addition, BollCoin may provide you with chat services that allow you to directly interact with other users of the platform ("User Chat"). 5.4. Prohibited behavior. You are not allowed to send any abusive, defamatory, fraudulent, or obscene information or any information intended to manipulate the market through the chat service or any user chat, nor to disseminate false or misleading information or messages that violate applicable laws, otherwise it may result in termination of the chat service and may limit your use of the BollCoin service. 6. Handling fee 6.1. Payment of handling fees. You agree to pay all applicable fees related to the use of BollCoin services in accordance with the "Fee Ladder Structure" specified on the BollCoin official website or through any relevant product terms. You authorize us to deduct from your BollCoin account all applicable fees, commissions, interest, charges, and other outstanding amounts under these Terms or any Product Terms, in accordance with the calculation method specified on the 'Fee Ladder Structure' page. If you owe BollCoin funds (denominated in a certain digital asset), and the amount of the digital asset is not enough to repay the outstanding amount, BollCoin can deduct the debt from other digital assets to pay (in this case, BollCoin will exchange your held digital assets for digital assets denominated in the unpaid funds (or equivalent fiat currency) at the current price published by the platform or other commercially reasonable prices determined by us). If the digital assets in your BollCoin account are insufficient, you acknowledge that any amount due and payable by you under these terms shall be a debt due and payable in such quantity and form (whether digital assets or otherwise) as we may reasonably determine through commercial means. 6.2. Modify BollCoin handling fee. BollCoin may adjust the handling fee from time to time in accordance with the provisions of Article 18.3 of this clause. Regarding your BollCoin account 7. Create a BollCoin account 7.1. Open an account. You must create and maintain a BollCoin account in order to access BollCoin services and platforms. Individuals can open BollCoin personal accounts, while companies, entities, or other organizations can also open BollCoin corporate accounts. All BollCoin accounts are provided entirely at BollCoin's discretion. BollCoin reserves the right to reject any BollCoin account application without reason or limit the number of BollCoin accounts you can hold. 7.2. Exclusive Rights. By opening a BollCoin account, you agree to: a. If you are an individual user, you will only use your BollCoin account for personal use and do not represent any third party in using your BollCoin account, except with the prior written consent of BollCoin; and b. If you are a company user, your licensed user is only using the BollCoin enterprise account for your benefit and does not represent any third party using the BollCoin enterprise account, unless you have obtained prior written consent from BollCoin. You are fully responsible for all activities of your BollCoin account. 7.3. Identity authentication. You need to first provide us with relevant information about yourself and your licensed users (if applicable), complete our identity authentication process, and then be approved to open a BollCoin account and access and use BollCoin services. All information you provide must be complete, accurate, and truthful. Whenever such information changes, you must update it immediately. You authorize BollCoin to conduct investigations directly or through third parties that BollCoin deems necessary to verify your and any licensed users' identities, protect you and/or BollCoin from fraud, money laundering, terrorist financing, or other financial crimes, and take any action deemed necessary by BollCoin based on the results of such investigations. You are aware and understand that BollCoin may disclose your and any licensed user's personal data to identity verification, compliance data recording, credit investigation, fraud prevention, or financial crime agencies during its investigation; And you are aware and understand that these institutions can fully respond to BollCoin's inquiries. You can refer to BollCoin's Privacy Statement for more information on personal data processing. 7.4. Conduct thorough due diligence. BollCoin may also require you to submit additional information about yourself, your company, or licensed users, provide additional records or documents, or meet face-to-face with BollCoin representatives to comply with BollCoin's thorough due diligence procedures. 7.5. Record. As long as the relevant purposes stated in the Privacy Statement, relevant laws for tax and accounting purposes, compliance with anti money laundering laws, or other requirements conveyed to you through other means are met, BollCoin will retain your personal data so that you can continue to use BollCoin services. Please refer to BollCoin's Privacy Statement to understand how BollCoin collects and uses user personal data related to the use and performance of the BollCoin website and BollCoin services. 7.6. Sub accounts. BollCoin decides for itself whether you can create and access BollCoin sub accounts. Each individual who opens a BollCoin sub account must comply with the identity authentication requirements set forth in Article 7 of these terms. A natural person or legal entity can only open one BollCoin sub account. 8. Information Request 8.1. When will BollCoin request information from you. BollCoin may request information from you at any time to comply with any applicable laws, identity authentication requirements, or to detect money laundering, terrorist financing, fraud, or any other financial crime, or for any other justifiable reason. As long as such information is necessary to achieve its intended purpose, you agree to provide BollCoin with any such information requested by BollCoin and allow BollCoin to keep records of such information during the duration of your BollCoin account or other periods as required by applicable law. 8.2. What will happen after you provide the information. Your access to BollCoin account and transaction restrictions on your BollCoin service will continue to change based on the information collected from you. If there is reason to suspect that any information you provide is incorrect, untrue, outdated or incomplete, BollCoin may send you a notice requesting you to correct, delete the relevant information, or take other measures deemed necessary by BollCoin to ensure that the information you provide is true and correct. 8.3. If you fail to provide the information as requested. You must comply with any information requirements we send you. If you refuse to provide information as requested or fail to provide information in a timely manner, BollCoin reserves the right to immediately suspend or terminate your access to BollCoin account or all or part of BollCoin services without notice. 9. Access your BollCoin account 9.1. Access. To access your BollCoin account, you or a licensed user (if relevant) must have the necessary equipment (such as a computer or smartphone) and be able to access the Internet. You can directly access your BollCoin account through the platform or other access modes (including APIs) specified by BollCoin. You can only access your BollCoin account using the access ID provided to you or licensed users for such purposes. BollCoin may require multiple authentication to ensure the security of your BollCoin account. The use of the platform and other access methods must comply with the additional terms informed to you by BollCoin. 9.2. Restrict access to third parties. You must ensure that any BollCoin account registered in your name will not be used by anyone other than yourself, and if it is a BollCoin enterprise account, it will not be used by anyone other than the authorized users, except for those who use it under these terms. 10. Account information and transaction records 10.1. History of your account. You can access your account history through the platform. You must carefully review your account history. If any unfamiliar or deemed incorrect records or transactions are found, they must be notified within 14 days from the date of obtaining account history records. 10.2. Error. BollCoin may correct any errors in your account history at any time and has the right to invalidate or revoke any transactions that exist or are based on obvious errors, or modify such transaction details to reflect correct or fair details in the absence of such obvious errors. Without prejudice to the generality of any other provisions under these terms and without fraud or malice, BollCoin shall not be liable for any direct, indirect, special or consequential losses (including but not limited to loss of profits, loss of opportunities) or claims of any nature suffered or incurred by you as a result of any apparent error arising from any cause, even if you have informed BollCoin of the possibility of such occurrence or such circumstances could reasonably have been foreseen. 10.3. Information Sharing. According to applicable legal requirements, BollCoin may need to share relevant information about your BollCoin account and account history with third parties. You acknowledge and agree that BollCoin has the right to disclose such information. For more information on how BollCoin processes your personal data, please refer to BollCoin's Privacy Statement. Use your account 11. Instructions 11.1. Issue instructions. You must ensure that any instructions submitted are complete and accurate. BollCoin does not need to verify the accuracy, authenticity, or validity of any instructions, and will not monitor or refuse to execute instructions due to their repetition or appearance of repetition. But if we have doubts about the accuracy, authenticity or validity of the instruction, BollCoin may refuse to execute or postpone the execution of any instruction, or seek further information related to the instruction. The instruction is irrevocable. Once submitted, you or the licensed user have no right to revoke or withdraw the instruction without BollCoin's written consent. Your instruction shall not be deemed received by BollCoin until it has been received by the BollCoin server. BollCoin has the final and binding authority over all instruction records. 11.2. Act according to your instructions. By submitting instructions, you or the authorized user authorizes BollCoin to initiate transactions on your BollCoin account. BollCoin therefore has the right to credit or debit (or provide settlement information to third parties for credit or debit) digital assets from your BollCoin account according to your instructions. If the digital assets or fiat currency in your BollCoin account are insufficient to complete the transaction (i.e. insufficient to settle the transaction and insufficient to pay all fees related to the transaction), BollCoin has the right to refuse to enter into any transaction. You are responsible for holding sufficient digital assets or fiat currency in your BollCoin account. 11.3. Instruction protection. You know that the instructions and information transmitted through the platform or e-mail are usually transmitted through the Internet, and the routing path may be a public transnational facility without special protection. BollCoin cannot guarantee the protection of transmission instructions and information from unauthorized access, and you accept the risks associated with this. 11.4. Withdrawal. Subject to compliance with these terms and all applicable product terms, if your BollCoin account has sufficient balance and does not hold any digital assets related to BollCoin services, you may instruct BollCoin to transfer the digital assets to an external wallet address by submitting a withdrawal request on the platform. After receiving your withdrawal request, BollCoin will: (i) deduct your BollCoin account balance; And (ii) initiate on chain transfers to the external wallet you specify. If BollCoin has reason to believe that the execution of the relevant withdrawal will violate applicable laws, BollCoin may not process the withdrawal request. BollCoin may also suspend withdrawals at times deemed appropriate by BollCoin to address any unforeseen events on the platform. After such incidents are resolved, BollCoin will resume withdrawals. 12. Trading 12.1. Conduct transactions. You can directly trade with BollCoin or other users, which may or may not be facilitated by BollCoin. BollCoin does not represent or warrant that any transaction will be successfully completed or completed within a specific time frame. 12.2. Unauthorized transactions. You are responsible for controlling or using your BollCoin account on your own. Therefore, BollCoin assumes that any instructions issued from your BollCoin account are authorized by you or the licensed user, unless BollCoin has been notified otherwise. You should monitor your history to detect any unauthorized or suspicious activity in your BollCoin account and notify us as soon as possible. BollCoin shall not be liable for any claims or losses arising from transactions conducted through the execution of unauthorized instructions, except where you have notified BollCoin in accordance with this provision. 12.3. Retain transaction information. To promote compliance with global industry standards regarding data retention, you agree to allow (but not require) us to retain records of all transaction information during the validity period of your BollCoin account or other periods as required by applicable laws, in accordance with the original intention of retaining transaction information. Please refer to BollCoin's Privacy Statement https://www.bollcoin.com/article/2 Understand how BollCoin collects and uses data related to the use and performance of the BollCoin website and BollCoin services. 13. Major interests and conflicts 13.1. BollCoin Group. You are aware that BollCoin Group is composed of several companies engaged in digital asset related businesses, and BollCoin is a member of the group. 13.2. The nature of BollCoin's responsibilities. You understand and agree that your relationship with BollCoin or any services provided by BollCoin to you, or any other matter, shall not result in any liability for BollCoin or any BollCoin affiliate, whether legal, equitable, or fiduciary, except as expressly provided in this clause. Especially BollCoin and any BollCoin alliance partners may act in multiple identities at any time, and BollCoin may charge handling fees or commissions to multiple users (including you) when acting in these identities. You agree that BollCoin shall act in such capacity and provide any other services of BollCoin, or conduct business with you, any BollCoin affiliate partner, or any other user, or conduct business for you, any BollCoin affiliate partner, or any other user. 13.3. Significant benefits. You understand and agree that neither BollCoin nor any BollCoin Alliance Partner shall be required to: (1) carefully consider any information of significant interest that BollCoin or any BollCoin Alliance Partner has obtained; (2) Disclose any such information to you; Or (3) use such information to serve your interests. You further acknowledge that in the process of providing BollCoin services to you, BollCoin may receive general market information from time to time and apply it to BollCoin's daily business. 13.4. Conflict of Interest. BollCoin establishes and maintains effective organizational and administrative arrangements aimed at taking all appropriate measures to identify and manage conflicts of interest between BollCoin and BollCoin users, as well as related third parties, to prevent conflicts of interest from adversely affecting the interests of BollCoin users. If the organization and administrative arrangements are insufficient to prevent the risk of harming your interests, BollCoin will inform you of the nature and/or source of the relevant conflicts of interest, as well as the measures taken to reduce such risks, so that you can make an informed decision on whether to continue trading with us. BollCoin reserves the right to refuse to act in your interest when unable to manage conflicts of interest in any other way. 14. Trading restrictions 14.1. Your trading restrictions. Your BollCoin account may be restricted in the following areas: a. The transaction amount or quantity that your BollCoin account can conduct; And/or b. You can transfer or withdraw the amount or value of fiat or digital assets from your BollCoin account, Each of the above situations is limited to a given period of time (e.g. daily). All applicable restrictions will be displayed in your BollCoin account. 14.2. Change your trading restrictions. BollCoin reserves the right to change any trading restrictions applicable to your BollCoin account at any time at BollCoin's absolute discretion. You can also request a change in the restrictions imposed on you. Any changes shall be fully decided by BollCoin and subject to any further conditions deemed necessary by BollCoin. 15. Supported digital assets 15.1. Supported digital assets. The BollCoin service is only applicable to supported digital assets, which may be subject to change from time to time. BollCoin has published a list of supported digital assets on its official website. BollCoin may remove or suspend one or more digital assets from the list of supported digital assets, and will make reasonable commercial efforts to notify you in advance. This means that you will no longer be able to access such digital assets as part of the BollCoin service and can only withdraw them from your BollCoin account. If you fail to withdraw such unsupported digital assets within the specified period, BollCoin may, at its discretion, exchange them for another type of digital asset, namely stablecoins. BollCoin should notify you before conducting such exchange, and you may withdraw such digital assets within a reasonable period of time specified by BollCoin before exchanging them for stablecoins. As stated in this clause, BollCoin is not responsible for using your BollCoin account to purchase digital assets that we do not support, or for exchanging such unsupported digital assets for other types of digital assets. 15.2. Fork. When we decide whether to support a fork, we may temporarily suspend any BollCoin services related to specific digital assets. We have no obligation to support the fork of digital assets held in your BollCoin account, regardless of whether such digital assets will become the dominant digital assets after the fork. If we choose to support the fork of digital assets, we will publish an announcement through the BollCoin official website or any other means we deem appropriate. You are aware that we have no control or ability to influence the creation or implementation of forks. BollCoin cannot provide any guarantees regarding the security, functionality, or supply of any digital assets, including new dominant digital assets or other digital assets subject to related forks. You may not be able to trade forked digital assets through the platform and may lose any value related to the related digital assets. 15.3. Guarantee digital assets. BollCoin may occasionally support digital assets that claim to be secured by other assets or tied or linked to other assets in other ways, including digital assets, fiat currencies, or commodities such as gold and silver ("secured digital assets"). You agree that you have read, understood, and accepted all terms, conditions, and risks related to each specific secured digital asset before engaging in any transactions related to it. BollCoin is not obligated to purchase, repurchase, redeem, or facilitate the redemption of your secured digital assets. BollCoin reserves the right to modify, suspend, or discontinue any services related to any secured digital assets. BollCoin makes no representations as to whether any specific secured digital asset will maintain its value to any asset, or as to the quantity or quality of any secured digital asset reserves or collateral held by each issuer or any third party. 16. Account Security 16.1. Your Responsibilities. You are responsible for taking appropriate measures to protect your hardware and data from viruses, malware, and any inappropriate materials. Unless otherwise required by applicable law, you are solely responsible for backing up and maintaining copies of any information stored or transmitted through the BollCoin service. BollCoin shall not be liable for any claims or losses suffered by you as a result of your failure to comply with the provisions of these terms. 16.2. Safety measures. You and any licensed users should always ensure that all your access IDs are fully secure and under control. You are responsible for taking necessary security measures (or ensuring that your licensed users take such measures) to protect your BollCoin account and ensure the security of your access ID, including: a. Strictly adhere to all mechanisms or processes of BollCoin; b. Create a high-strength password to ensure the security of your access ID; c. Ensure that the email and phone numbers provided to BollCoin are up-to-date in order to receive any notifications or warnings that BollCoin may send to you; d. Do not allow others to remotely access or share your computer and/or computer screen with others when logging into your BollCoin account; e. Please remember that BollCoin will not ask you to share your password or two factor authentication code under any circumstances; and f. Please exit the website or platform at the end of each visit. You must ensure the security of your email account and access ID to prevent any attacks and unauthorized access. If you become aware or have reason to suspect that the security of your email or the email of a licensed user is threatened, or that your or any licensed user's email is being illegally used, you must immediately notify us. 16.3. Monitor account history. You should monitor your history to detect any unauthorized or suspicious activity in your BollCoin account and notify us as soon as possible. You are aware that any security vulnerability may result in unauthorized access to your BollCoin account by third parties, leading to the loss or theft of any digital assets and/or funds in your BollCoin account and any associated accounts (including your associated bank accounts and credit cards). 16.4. If you suspect a security vulnerability, you must ensure that: a. Notify us immediately through the contact information provided in Article 3.1 and continue to provide us with accurate and up-to-date information throughout the duration of the security vulnerability; b. Immediately lock your BollCoin account by disabling the account function on the platform or any other method specified by BollCoin from time to time; and c. Take any other steps that BollCoin may reasonably request to reduce, manage, or report any security vulnerabilities. BollCoin reserves the right to request any and all information and documents that BollCoin deems relevant or necessary to actual or suspected security vulnerabilities, and you agree to provide such information and documents, and BollCoin has the right to provide such information to any third party in order to address any security vulnerabilities. Other important information 17. Privacy 17.1. Privacy Statement. The collection and use of personal data related to these terms, BollCoin services, platform, and any website are detailed in the Privacy Statement (updated from time to time). You are aware that BollCoin will process personal data related to you, the personal data you provide to BollCoin, or the personal data collected by BollCoin from you under these terms in accordance with the Privacy Statement. Your personal data will be processed in accordance with the Privacy Statement, which forms a part of these terms. You represent and warrant that: a. You acknowledge that you have read and understood the Privacy Statement. b. BollCoin's business often undergoes changes, and the Privacy Statement will also be updated accordingly. Therefore, after BollCoin provides you with alternative versions of the Privacy Statement from time to time, you should immediately read their alternative versions. 18. Clause changes, etc 18.1. How and when BollCoin will make changes. BollCoin may make changes to these terms and any terms and conditions incorporated by reference (including any Product Terms) at any time, and by accepting these terms, you expressly agree to such changes. BollCoin will inform you of any changes made via email or the BollCoin official website. We will notify you in advance of most changes and inform you before the changes take effect. But we may occasionally need to make changes without prior notice to you. This situation may include: a. Changes made in accordance with legal and/or regulatory changes; b. Change in line with your interests; c. The change aims to provide you with a clearer understanding of these terms; And/or d. Due to other reasonable reasons, we were unable to notify you in time. For situations where we are unable to notify you in advance, we will notify you as soon as the changes are completed. 18.2. When will the change take effect. Unless the changes take immediate effect, the updated terms will take effect after we notify you. If you do not accept such changes, you may close your BollCoin account in accordance with the provisions of Article 19.1 of these terms. If we do not receive your feedback, we consider that you have accepted the changes, and your continued access or use of BollCoin services will be deemed as your acceptance of the updated terms. 18.3. Changes in handling fees. BollCoin can also make changes to the fees listed on the "Fee Ladder Structure" page of its official website, including adding new fees and/or charges. If you do not accept such changes, you may close your BollCoin account in accordance with the provisions of Article 19.1 of these terms. If we do not receive your feedback, we will consider you to have accepted the changes, and your continued access or use of BollCoin services will be deemed as your acceptance of the updated terms. 19. Close your BollCoin account 19.1. You have the right to close your BollCoin account. You may terminate your BollCoin account at any time in accordance with the account termination procedures prescribed by BollCoin from time to time. Closing the BollCoin account incurs no fees, but all outstanding debts to BollCoin must be paid. You authorize BollCoin to cancel or suspend any pending transactions when you close your account, and to deduct any outstanding amount owed to BollCoin from your BollCoin account. In some cases, you may not be able to close your BollCoin account, including: a. Attempting to evade investigation by relevant authorities; b. Pending transactions or claims; c. The BollCoin account has outstanding payments to BollCoin; or d. BollCoin account has been frozen, detained, restricted or retained. 19.2. What will happen if you close your BollCoin account. If you close your BollCoin account, you must withdraw all digital assets from your BollCoin account. If you have not withdrawn your digital assets or have not accessed your BollCoin account for 90 consecutive days, BollCoin will notify you that your account will be considered dormant. 19.3. What will happen after your account goes dormant. If you do not respond to the notice issued under Article 19.2 within 30 days, BollCoin may: a. Mark your BollCoin account as dormant; b. Exchange this digital asset for other digital assets. BollCoin shall not be liable for any loss of profits, tax obligations, or other losses, damages, or expenses suffered by you as a result of such changes; c. Transfer such dormant accounts and/or any digital assets held in such accounts to any third party (including but not limited to other BollCoin affiliate partners, any third-party custodians, or independent wallets) as deemed reasonable and necessary by BollCoin. After such transfer, you have the right to reclaim the digital assets, provided that you meet the reasonable authentication requirements of BollCoin (or relevant third parties) and any other terms and conditions of use; d. Adjust your dormant account so that you will receive contract claims regarding the quantity and type of digital assets stored in your BollCoin account before being exchanged to the dormant account; e. Collect fees for dormant accounts, which can be used to pay for the cost of maintaining digital assets for any BollCoin Alliance partner or any third party, and are deducted directly from the dormant account on a monthly basis; and f. Close dormant accounts at any time. After the dormant account is closed, it cannot be reactivated. If you wish to continue using the BollCoin service, you must register a new BollCoin account in accordance with these terms. You acknowledge that BollCoin is not obligated to pay any remuneration, rewards, or interest related to the assets credited to your dormant account that were originally agreed to be paid under the applicable Product Terms. 20. Termination, Suspension, Suspension, and Restriction 20.1. Rights of BollCoin. BollCoin may temporarily or permanently modify or stop any part or function of the BollCoin service at any time. In particular, BollCoin may: (1) refuse to complete or block, cancel, or, where permitted by applicable law, refuse to revoke any transaction authorized by you; (2) Terminate, suspend, or restrict your access to any or all BollCoin services; (3) Terminate, suspend, close, put on hold or restrict your access to any or all BollCoin accounts; (4) Refusing to transmit information or instructions to third parties (including but not limited to third-party wallet operators); And/or (5) take any action deemed necessary by BollCoin. Effective immediately in each case and for any reason, including but not limited to: a. You are not eligible or no longer qualified to use one or more BollCoin services; b. BollCoin has reason to suspect: i. Logging into your BollCoin account is not done by yourself, or BollCoin suspects that your BollCoin account has been or will be used for any illegal, fraudulent, or unauthorized purpose; Ii. Logging into your BollCoin account is not a licensed user, or BollCoin suspects that your BollCoin enterprise account has been or will be used for any illegal, fraudulent, or unauthorized purposes; Iii. Multiple natural persons accessing and/or using the same BollCoin account for transactions, or BollCoin suspecting that the BollCoin account has been or will be used for any illegal, fraudulent, or unauthorized purpose; Iv. The information you provided is incorrect, untrue, outdated or incomplete; c. BollCoin has reasonable concerns about your reputation or financial condition, including: i. If you are an individual user and you are bankrupt, mentally ill, have applied for bankruptcy, or have initiated a lawsuit against you for bankruptcy; Ii. If you are a partnership and any of your partners dies or becomes bankrupt or mentally ill, applies for bankruptcy, has initiated a lawsuit against any partner for bankruptcy, or has filed a lawsuit for dissolution and/or change of partners or partnership articles of association; Iii. If you are a company and the company is unable to repay its due debts, or has initiated a lawsuit against the company for insolvency, accepting judicial management, bankruptcy under management, administrative management, or any similar or similar procedure; Iv. You convene a creditors' meeting, or propose or actually reach any compromise or arrangement with creditors or make any transfer for the benefit of creditors; d. Not yet submitted information and documents in accordance with the requirements of Article 8; e. Has not yet submitted the enhanced due diligence as required by Article 7.4; f. BollCoin has reason to believe that we are required to do so by applicable law or any court or authority in any jurisdiction where BollCoin is located; g. BollCoin has confirmed or suspected: i. You have violated these terms or any of the Product Terms; Ii. You have violated any express or implied warranties or statements made by you in these terms; Iii. Any unauthorized, erroneous, fraudulent or illegal transaction, or BollCoin has determined or suspected that you are using BollCoin account or BollCoin service in a fraudulent, unauthorized or illegal manner; Iv. Your BollCoin account or your use of BollCoin services involves money laundering, terrorist financing, fraud, or any other criminal activity; h. The use of your BollCoin account is subject to any pending, ongoing, or potential litigation, investigation, judicial, government, or regulatory process, and/or BollCoin believes that there is a high risk of legal or regulatory violations in your BollCoin account activities; i. The amount you owe BollCoin has not been fully paid, whether due to a refund or any other reason; j. Any email sent to your email address has been returned due to undeliverability; k. There was a problem verifying your identity; l. You have taken any action to circumvent our control, such as opening multiple BollCoin accounts without BollCoin's written consent, or abusing the promotional activities provided by BollCoin from time to time; or m. We have other reasonable reasons to do so. BollCoin will take reasonable measures to provide you with appropriate notice. But sometimes, according to applicable legal requirements, we cannot provide appropriate notice. 20.2. Your acknowledgement. You acknowledge and agree that: a. The examples of actions taken by BollCoin to terminate, suspend, close, or restrict your access to BollCoin accounts and/or BollCoin services as described in Article 20.1 above are not exhaustive; and b. BollCoin's decision to take certain actions, including but not limited to terminating, suspending, or restricting your access to BollCoin accounts or BollCoin services, may be based on confidentiality standards that are crucial to BollCoin's risk management and security protocols. You agree that BollCoin is not obligated to disclose details of BollCoin's risk management and security procedures to you. 20.3. What will happen after BollCoin exercises its rights. If BollCoin terminates, suspends, suspends, or restricts your access to one or more BollCoin services: a. If you have instructions, trades, positions or open trades, they may be closed by you or us, depending on whether we take termination, suspension, stay, restriction or other action; b. Any refund for the use of BollCoin account or BollCoin service may result in immediate suspension and/or restriction of your BollCoin account and BollCoin service; c. To reactivate a suspended and/or restricted BollCoin account or BollCoin service, you will need to refund us the full amount owed, including any applicable fees; and d. If a refund is required, you will be responsible for any amount credited and you authorize us to deduct costs and expenses directly from any assets in your BollCoin account without further notice. 20.4. Illegal possession. If BollCoin is informed and has reason to believe that any digital assets or legal tender held in your BollCoin account have been stolen or are not legally owned by you (whether due to error or other reasons), BollCoin may (but is not obligated to) freeze the affected funds and your BollCoin account. If BollCoin withholds some or all of the digital assets or fiat currency in your BollCoin account, or your entire BollCoin account, until we can provide acceptable evidence that you have the right to own the digital assets and/or fiat currency in your BollCoin account. BollCoin will not intervene in the resolution of any disputes or controversies related to any digital assets and/or fiat currencies in your BollCoin account. 20.5. Accessing BollCoin services in other jurisdictions. Residents of certain countries may only have access to some but not all BollCoin services. BollCoin may change the BollCoin services provided to you from time to time. If you go to the countries/regions listed in BollCoin's "Prohibited Countries/Regions List", you will not be able to use the BollCoin service or will be blocked by the BollCoin service. You are aware that this will affect your ability to trade on the platform, and/or monitor any existing orders or open positions, or otherwise use BollCoin services. You must not attempt to circumvent any such restrictions in any way, including modifying your Internet protocol address by using any virtual private network. intellectual property right 21. Background Intellectual Property BollCoin's intellectual property rights always belong to BollCoin. 22. License of BollCoin Intellectual Property BollCoin grants you a non exclusive license to use BollCoin intellectual property (excluding trademarks) only to the extent necessary to accept BollCoin services for non-commercial personal or internal business purposes during the duration of these terms or until we suspend or terminate your right to access BollCoin services, whichever is earlier, in accordance with the provisions of these terms. 23. License of User Intellectual Property 23.1 You grant permission. You grant BollCoin a perpetual, irrevocable, royalty free, global, and non exclusive license to use user intellectual property, limited to: a. Is a part of any created intellectual property or is necessary for the use of any created intellectual property; and b. It is necessary for BollCoin to provide you with BollCoin services from time to time. 23.2 BollCoin sub license rights. The license granted by you under these terms includes BollCoin and any sublicenses made by BollCoin Alliance partners to third parties in order to provide you with BollCoin services or any part thereof. 24. Created intellectual property rights 24.1 Created intellectual property rights. The created intellectual property rights shall automatically belong to BollCoin from the date of creation. 24.2 Transfer. You hereby transfer (and agree to cause any agent, representative, or contractor to transfer) ownership of all current and future rights and interests in the created intellectual property to BollCoin and provide complete ownership security. If you are required to do so, you shall (and agree to cause any agent, representative or contractor) sign and/or execute all documents and take all actions that BollCoin may require to complete the assignment under this clause without charge. 25. General rules BollCoin is not responsible for 25.1. You agree and acknowledge that: (1) BollCoin is not responsible for any user information that the platform or website may provide (whether provided by you or by a third party); And (2) the risk of using any such user information is borne by you, and BollCoin does not provide any related guarantees. 25.2 BollCoin's Rights. BollCoin reserves the right to delete, modify, or reject any content (including any user profile) submitted, posted, or displayed by you on the platform or website at its sole discretion for any reason. BollCoin reserves the right to take any action we deem appropriate at our sole discretion, including issuing a written warning to you, deleting any user data, demanding damages or other monetary compensation from you, suspending or terminating your BollCoin account (if any), or suspending your access to the platform and/or website. BollCoin also reserves the right to restrict or prohibit your future use of any and all BollCoin services. 25.3 Record. You agree that BollCoin may record any communication between us regarding these terms, whether through electronic communication, telephone communication, video call, or other means, and any records retained by BollCoin shall constitute evidence of communication between you and us. You agree that BollCoin may record telephone and video calls for us to respond to inquiries, ensure compliance with applicable laws, improve BollCoin services, and provide support to customers. Your obligations and responsibilities 26. Prohibition of use Without prejudice to any other constraints or limitations of these terms, your agreement to open a BollCoin account indicates that neither you nor any licensed user will: a. Violation of these terms or any agreement signed under or related to these terms (including but not limited to any Product Terms); b. Using BollCoin services in a manner that violates public interest, public morality, or the legitimate interests of others, including any behavior that interferes, damages, has a negative impact, or prevents other users from using BollCoin services; c. Using BollCoin services for resale or commercial purposes, including transactions on behalf of other persons or entities, except where BollCoin expressly agrees in writing; d. Using BollCoin services to engage in any behavior (market manipulation) that BollCoin deems to be aimed at controlling or artificially influencing the price of any digital asset, regardless of whether it is prohibited by applicable laws, including but not limited to high selling scams, brushing orders, self closing, preemptive trading, order blocking, and fraud or stratification; e. Participate in fraudulent activities or cause BollCoin to suspect that you or any licensed user are involved in fraudulent activities and/or transactions; f. Using BollCoin service for lottery, bidding fee bidding, sports event prediction or odds calculation, providing cash rewards for fantasy sports leagues, online games, competitions, winner takes all, or luck games; g. (1) During the claim period, accepting or attempting to accept funds provided by BollCoin and another user for the same transaction; (2) To conduct business or use BollCoin services in a manner that results in or may result in complaints, disputes, claims, cancellations, refunds, fees, fines, penalties, or other liabilities for BollCoin, other users, third parties, or yourself; (3) Allow your BollCoin account to own digital assets with negative value or quantity; h. Providing false, inaccurate, or misleading information to BollCoin regarding the use of BollCoin services or other aspects related to these terms in communication with BollCoin; i. (1) Use any deep links, web crawlers, robots, spider programs, or other automated devices, programs, scripts, algorithms, or methods, or any similar or equivalent manual processes, to access, obtain, copy, or monitor any part of the platform, or in any way copy or bypass the navigation structure or statements of the BollCoin service, in order to obtain or attempt to obtain any materials, files, or information in any way other than as specifically provided by the BollCoin service; (2) Attempting to access any part or function of the platform without authorization through hacking, password cracking, or any other illegal or prohibited means, or connecting to the BollCoin service or any BollCoin server or any other system or network provided through the platform; (3) Detecting, scanning, or testing vulnerabilities in the BollCoin service or any network connected to the platform, or violating any security or authentication measures of the BollCoin service or any network connected to the BollCoin service; (4) Reverse search, track, or attempt to track any information of any other user or visitor of the BollCoin service; (5) Take any measures that impose unreasonable or disproportionate loads on the BollCoin service or BollCoin's system or network infrastructure, or any system or network infrastructure connected to the BollCoin service; (6) Using any device, software, or routine to interfere with the normal operation of the BollCoin service, or any transaction of the BollCoin service, or any other person's use of the BollCoin service; Or (7) forging titles, counterfeiting, or manipulating identity authentication in any other way, disguising your identity or the source of any messages or transmissions sent to us; j. Modify or adapt the entire platform or any part of the platform, or merge or incorporate the platform into another program or application; k. Disassemble, decompile, reverse engineer, or otherwise attempt to export the source code, object code, basic concepts, ideas, and algorithms of the platform or its components; l. Modify, copy, duplicate, download, store, further transmit, disseminate, transfer, decompose, broadcast, publish, delete or alter any copyright statement or label, or license, sublicense, sell, mirror, design, rent, lease any part of such BollCoin intellectual property or intellectual property, privately label them, grant security interests, or create derivative works or otherwise utilize any part of BollCoin intellectual property; m. Provide convenience for any viruses, Trojans, worms, or other computer programming routines that may harm, interfere with, secretly intercept, or invade any systems, data, or information related to the BollCoin service; n. (1) Use anonymous proxy; (2) When opening a BollCoin account and/or using BollCoin services, use any temporary, one-time, self destructive, or similar email address; (3) Using any device, software, or routine to bypass BollCoin's automatic exclusion of titles, or to interfere or attempt to interfere with BollCoin's website or services; And (4) take any action that may cause BollCoin to lose any service provided by Internet service providers or other providers; o. Without prior written consent from BollCoin, establish or claim to establish any security for any fiat currency or digital assets held in your BollCoin account; p. Violating or attempting to violate (1) any applicable law; Or (2) BollCoin or any third-party copyright, patent, trademark, trade secret or other intellectual property, or right to publicity or privacy; And/or q. (1) Directly or indirectly accessing, using, or attempting to access or use BollCoin services in jurisdictions deemed high-risk by BollCoin, including but not limited to Cuba, Iran, North Korea, and Syria; Or (2) directly or indirectly accessing, using, or attempting to access or use BollCoin services, including but not limited to individuals or entities listed as restricted individuals or groups on any list maintained by the United States Office of Foreign Assets Control, the European Union, or the United Nations (including sanctions lists maintained by the US Office of Foreign Assets Control, or denial of access lists or entity lists maintained by the US Department of Commerce). 27. Representations and warranties You hereby represent and warrant to BollCoin that you will always ensure: a. All documents and information you provide to BollCoin are true, accurate, complete, and up-to-date in all respects, and BollCoin may use them as a basis to determine whether you are eligible to access the platform or use BollCoin services; b. All decisions related to this clause are entirely based on your own judgment, which is made after independent evaluation of your own economic sources, abilities, willingness to bear related risks, and achieve financial goals; c. You have full power, authority, and capability to (1) access and use the platform and/or BollCoin services; (2) Sign, deliver, and fulfill your obligations under these terms and any agreements signed or related to these terms, including but not limited to any Product Terms; d. If you are a partner of a company, partnership, or trustee of a trust: i. The company, partnership, or trust has been and will continue to operate in accordance with applicable laws and any partnership or trust agreement (or similar document) in the past and future; Ii. If any director, partner, trustee, custodian, ultimate beneficiary or any person authorized to operate your BollCoin account changes due to resignation, removal, appointment or death, you will immediately notify us; and Iii. If the company, partnership, or trust is voluntarily or involuntarily dissolved, you will immediately notify us; e. You have unconditionally obtained and disclosed in writing to BollCoin that you (1) access and use the platform and/or BollCoin services; And (2) all third-party consents, licenses, authorizations, approvals, and agreements required for the signing, delivery, and performance of transactions contemplated under these terms and any agreements entered into pursuant to or related to these terms, as well as all authorizations, approvals, licenses, consents, registrations, declarations, filings from any regulatory agency, government department, commission, institution, or other organization with jurisdiction over you, without revocation or modification; f. This clause and any agreement signed under or as a result of this clause constitute valid and legally binding obligations, and may be enforced against you in accordance with the provisions of their respective clauses; g. You are not a restricted person; h. If you are a legal entity, you are officially registered, established, and validly existing in your jurisdiction, and have all the rights to handle affairs. If you are an individual, you are not less than 18 years old; and i. Your access to and use of the platform and/or BollCoin services, execution, trading, and performance of obligations under these terms, as well as any agreements signed under or as a result of these terms, shall not: i. Causing a violation or conflict with any provision of your articles of association, company bylaws, partnership agreement, trust deed, or equivalent organizational document (if you are a legal entity, partner of a partnership, or trustee of a trust); Ii. Causing a violation or constituting a violation of any instrument, agreement, document or commitment to which you are a party or by which you or any of your property is bound or restricted; and Iii. Causing you or causing us or any third party to violate any applicable laws, regulations, or judgments of any court, or any arbitration award, or any government or regulatory agency award in any jurisdiction. 28. Technical Disclaimer 28.1. No representations or warranties are made. The BollCoin services and any information provided by the website and platform, including chat services, are provided in an "as is" and "as available" manner, without any express or implied representations or warranties to the maximum extent permitted by applicable law. Specifically, BollCoin denies any implied warranties of ownership, merchantability, fitness for a particular purpose, and/or non infringement. BollCoin does not represent or warrant that access to the website, platform, any of your BollCoin accounts, BollCoin services, or any materials contained therein is continuous, uninterrupted, timely, or error free. This may result in the inability to conduct transactions on the platform for a period of time and may also cause delays. 28.2. Suspend access. BollCoin may temporarily suspend access to BollCoin accounts and/or BollCoin services for regular and emergency maintenance. BollCoin will make reasonable efforts to ensure timely processing of transactions on the platform, but makes no representations or warranties regarding the time required to complete the processing, which depends on many factors beyond our control. 28.3. Content. Although we make reasonable efforts to update the information on our website and platform, we do not make any express or implied representations, warranties, or guarantees that its content, including information related to BollCoin services, is accurate, complete, or up-to-date. 28.4. Third party websites. Providing links to third-party websites (including but not limited to content, materials, and/or information on third-party websites) is intended for convenience, but they are not under our control. You acknowledge and agree that BollCoin is not responsible for any aspect of the content, materials, information, or services contained on any third-party website that can be accessed or linked from the platform or website. 28.5. Network Access and Compatibility: You are responsible for obtaining the necessary data network access permissions to use the BollCoin service. You are responsible for obtaining and updating compatible hardware or devices required to access and use BollCoin services, websites, and any updates. BollCoin does not guarantee that the BollCoin service or any part thereof can run on any specific hardware or device. BollCoin services may be affected by failures and delays inherent in the Internet and electronic communications. 29. Compensation 29.1. Third party claims. You shall indemnify BollCoin and hold BollCoin harmless from any claims, lawsuits, actions, demands, disputes, allegations or investigations brought by any third party, government agency or industry body, and from all claims, liabilities, damages (actual and indirect), losses (including any direct, indirect or consequential losses, loss of profits, loss of reputation), costs and expenses, including but not limited to all interest, fines, legal and other reasonable attorney's fees and other professional costs and expenses ("Losses") arising out of or in any way related to the following actions: a. You access or use BollCoin account and/or BollCoin services; b. You have violated or are suspected of violating these terms, or you have violated any other terms or sub terms of these terms, including any Product Terms and any other terms and conditions incorporated by reference; c. You have violated any applicable laws; and d. You have infringed upon the rights of any third party. 29.2. Control. BollCoin reserves the right to control any third-party claim defenses that require compensation from you, and in such cases, you shall fully cooperate with any defense claims made in accordance with our requirements. Without BollCoin's prior written consent, you may not settle any claims or losses. 29.3. Disclaimer. You hereby agree to release BollCoin from any and all claims and demands arising directly or indirectly from any disputes between you and any other user or third party arising out of or related to the BollCoin services (including any digital asset transactions) or the subject matter of these terms (and waive any rights you may have against BollCoin in respect of any losses you may suffer or incur). 30. Compensation liability 30.1 BollCoin's liability for compensation. The liability of BollCoin and its alliance partners for compensation to you or any third party under any circumstances shall be limited to the actual and foreseeable loss or damage directly caused by BollCoin's violation of these terms, and shall not exceed the fees paid by you to BollCoin within the 12 months prior to the event causing the loss. The compensation amount will be fully paid by BollCoin to you and will serve as the final settlement amount, fully repaying BollCoin and any BollCoin alliance partners for any and all losses and claims arising from any breach of contract for any reason. You acknowledge and agree that neither BollCoin nor any BollCoin affiliate partner is aware of any special circumstances of yours, and that damages are a sufficient remedy, and you have no right to obtain any other claims or remedies under law or equity, including but not limited to any property claims, injunctions, and/or enforcement. 30.2 Limitation of Liability. Despite any other provisions in these terms, BollCoin or any BollCoin affiliate shall not be liable to you or any other person or entity for: a. Any direct or indirect losses (including loss of profits, business or opportunities), damages or costs arising from or related to this clause, including but not limited to: i. Any risks identified in the Risk Warning (updated from time to time); Ii. The operation, functionality, security, or availability of any digital asset underlying protocol; Iii. Ensure the preservation of the value of the guaranteed digital assets, or ensure that each issuer of the guaranteed digital assets holds sufficient reserves for any guaranteed digital assets; Iv. Any act or omission made in accordance with this clause; v. Any inaccuracies, defects, or omissions in digital asset price data, any errors or delays in the transmission of such data, and any interruptions in such data; Vi. BollCoin's regular or irregular maintenance, including any service interruptions and changes resulting from such maintenance; Vii. Devices that support accessing and using BollCoin services have been stolen; VIII. Any damages caused by other users' actions, inactions, or violations of these terms, as well as any other third-party actions; Ix. (1) Any damage or interruption caused by computer viruses, spyware, or other malicious software that may affect your computer or other devices, or any phishing, spoofing, or other attacks; (2) Your hardware malfunctions, is damaged or destroyed, or any records or data stored on your hardware are damaged or lost for any reason; Or (3) you use the Internet to connect to the BollCoin service, or any technical problem, system failure, failure, communication line failure, high Internet traffic or demand, related problems, security vulnerabilities or any similar technical problem or defect you encounter; x. BollCoin has decided to reject your application to open a BollCoin account in accordance with Article 7.1; Xi. Any termination, suspension, suspension or restriction of any BollCoin account or BollCoin service, including the inability to withdraw digital assets, issue instructions or conduct transactions in accordance with these terms or any Product Terms during any suspension, suspension or restriction period; Xii. Any trading restrictions imposed on your BollCoin account in accordance with Article 14.1; Xiii. BollCoin makes any choice to support or not support digital assets in accordance with Article 15.1; Xiv. BollCoin is unable to contact you through the contact information provided by you under section 3.2; Xv. BollCoin closes the dormant account in accordance with Article 19.3; Xvi. Failure to complete the transaction in accordance with Article 12.1 or failure to meet any of its completion deadlines; Xvii. Market making activities conducted by market makers in accordance with Article 13.2; Xvii. BollCoin based on any instructions sent from your BollCoin account or email address; Xix. BollCoin refuses to execute any instruction or delays in executing any instruction in accordance with Article 11.1; Xx. Any security violations or vulnerabilities in your email address; Xxi. It only involves third-party fraud or scams that use BollCoin as the recipient of your fiat currency or digital assets, or exchange fiat currency for digital assets at your request, or transfer digital assets out of the BollCoin platform, causing losses to you; Xxii. Any losses arising from or related to the issuance of new digital assets, initial coin offerings (ICOs), or decisions to list or not list digital assets on the platform; Xxiii. The correctness, quality, accuracy, security, integrity, reliability, performance, timeliness, price or continued availability of BollCoin services, or any delay or negligence in BollCoin services, or any connection or communication service failure that provides or maintains your access to BollCoin services, or any interruption or damage to your access, or any communication error between us for any reason, and Xxiv. Any transactions, instructions, or operations conducted or claimed to be conducted through your email or BollCoin account; b. Any loss of business, profits, expected savings or opportunities, or any special, punitive, aggravated, incidental, indirect or consequential loss or damage, whether arising from or related to the BollCoin website, platform, your BollCoin account, BollCoin services, these terms, the Product Terms, the Privacy Statement and/or any agreement entered into pursuant to these terms or otherwise; And/or c. Any loss that constitutes a part of the claim and has not been resolved through formal legal proceedings within one calendar year after the event giving rise to the claim. You agree and acknowledge that this clause may make changes to any statute of limitations required by law, and if applicable law prohibits such changes, this clause may be understood as a limitation period for the shortest enforceable period. Without prejudice to the generality of the above, please note Article 32: Claims can only be resolved through binding arbitration. 30.3 Damage or interruption. BollCoin is not responsible for any damage or interruption caused by computer viruses, spyware, malware, Trojan horses, worms, or other malicious software that may affect your computer or other devices, or for any phishing, spoofing, or other attacks. BollCoin recommends regularly using reputable and readily available virus screening and prevention software to kill viruses. You should also be aware that SMS and email services are vulnerable to scams and phishing attacks, and you must remain vigilant when viewing information claiming to be from BollCoin. You and licensed users (where applicable) are responsible for the security of all login credentials (including usernames and passwords) and should always securely store detailed information related to account security. Dispute Resolution: Abandoning Court, Arbitration, Class Action Litigation For the avoidance of doubt, nothing in this section shall deprive you of any legal rights under applicable law. 31. Notice of Claim and Dispute Resolution Period 31.1. If you have any questions about the service, please contact BollCoin first for resolution. If possible, BollCoin hopes to address your concerns without resorting to formal legal procedures. If the initial resolution of your concerns does not meet your satisfaction, BollCoin will send you a work order. After the work order is issued, the internal dispute resolution process will be automatically initiated. BollCoin will attempt to resolve the dispute internally as soon as possible. Both parties agree to sincerely negotiate and resolve the dispute (discussions conducted to resolve the dispute shall be kept confidential and subject to the relevant provisions that settlement discussions may not serve as evidence in any legal proceedings). 31.2. If the dispute cannot be resolved to your satisfaction and you wish to make a claim against BollCoin, you agree to state in writing the basis of such claim in the "Claim Notice" and provide it as prior notice to BollCoin. The claim notice must (1) specify the nature and basis of the claim or dispute; (2) Explain the specific relief sought; (3) Provide the original tracking number; And (4) including the email address of your custodial account. The claim notice should be submitted to the following website: https://www.bollcoin.com/ After you submit a claim notice to BollCoin, the disputes mentioned therein can be submitted to arbitration by BollCoin or by you in accordance with the following terms (arbitration agreement). 31.3. For the avoidance of doubt, submitting the dispute to BollCoin for internal resolution and sending a claim notice to BollCoin are prerequisites for initiating arbitration proceedings (or any other legal proceedings). 31.4. During the arbitration period, no settlement amount proposed by you or BollCoin shall be disclosed to the arbitrator. 32. Arbitration Agreement 32.1. Unless otherwise provided by applicable law or provided with other options, you and BollCoin agree that, subject to compliance with the above terms (notice of claim and dispute resolution period), any claim shall be subject to binding and final individual (rather than collective) arbitration by the Hong Kong International Arbitration Centre ("HKIAC") in accordance with the then effective HKIAC rules, which are incorporated by reference into the provisions of these rules. 32.2. The place of arbitration shall be in Hong Kong. 32.3. The arbitral tribunal shall consist of one (1) arbitrator appointed in accordance with the then effective rules of the Hong Kong International Arbitration Centre. 32.4. The language of arbitration shall be English. 32.5. You and BollCoin further agree that the arbitrator shall have the exclusive power to make an award in their own jurisdiction, including but not limited to the exclusive power to make an award on the existence, scope or validity of the arbitration agreement or on any objection to the arbitrability of any claim. 32.6. The arbitration clause stipulated in this clause shall remain in effect after the termination of this clause. 32.7. Application Deadline: Any arbitration directed towards BollCoin must commence within one (1) year after the date on which the user making the claim first discovered or should have discovered the alleged conduct, negligence or breach giving rise to the claim (the "Deadline"), by submitting and serving a notice of arbitration in accordance with the rules of the Hong Kong International Arbitration Centre. For the avoidance of doubt, the limitation period shall include the dispute resolution period specified in Article 31.1. If the user fails to submit and deliver any arbitration notice for any claim to BollCoin within the time limit, the user shall not be entitled to any remedy or relief for the relevant claim. If the statute of limitations conflicts with applicable laws, users must file any claims with BollCoin within the shortest time allowed by applicable laws. The Notice of Arbitration may be delivered to BollCoin in accordance with applicable laws and service rules. 32.8. Note: If BollCoin initiates arbitration against you, BollCoin will send a notice to the email or mailing address provided by you. You agree that any notice sent to this email or mailing address may be valid for any purpose, including but not limited to determining the adequacy of the service. You are obligated to ensure that the email and/or mailing address for BollCoin archiving is the latest and accurate address. 33. Confidentiality 33.1. Both parties agree that arbitration shall be kept confidential. The existence of arbitration, the fact or content of claims, all documents and information provided or exchanged in connection with arbitration, submissions made during the arbitration process, any orders issued or awards made shall be kept confidential, and neither party shall disclose any of the above information to any third party except for the arbitral tribunal, the Hong Kong International Arbitration Centre, the parties, their lawyers, experts, witnesses, accountants and auditors, insurance companies and reinsurance companies, and any other personnel required for arbitration. Despite the above provisions, either party may still disclose the following confidential information: a. If written consent has been obtained from the other party; b. Within the scope required by applicable laws or regulations of any regulatory or supervisory authority with jurisdiction by which the party is or may be bound, or pursuant to any order of a court or other competent authority or court with jurisdiction; c. Related to the initiation, conduct, or defense of any good faith legal proceedings by one party to enforce or challenge any award made in arbitration; and d. The portion of confidential information that enters the public domain not due to a violation of this agreement. The confidentiality clause in this clause shall remain in effect after the termination of this clause and the conclusion or suspension of any arbitration initiated under this clause. 34. Governing Law Unless otherwise provided by applicable laws or offered other options, this clause (including this arbitration agreement) shall be governed by and interpreted in accordance with Hong Kong law. 35. Abandoning class action litigation Both you and BollCoin agree that any claim shall be submitted to BollCoin for arbitration in your personal capacity, rather than as a claimed class action or representative plaintiff or class member. Within the scope permitted by applicable law, you further agree to waive any right to initiate, hear, or arbitrate such claims through joint action, class action, representative action, or private attorney general action. Without BollCoin's consent, individual arbitrations may not be merged or consolidated into one arbitration. general rule 36. General Terms and Conditions 36.1. Applicable Law. You and any licensed user using the BollCoin service, your BollCoin account, and platform must comply with all applicable laws, licensing requirements, and third-party rights (including data privacy laws and anti money laundering and counter-terrorism financing laws). 36.2. Notification. BollCoin can send notifications to your email account via email. You should ensure to provide the latest and accurate email account on your own. If a notification is sent through an email account, regardless of whether you receive a notification of sending failure, it will be deemed that the notification has been sent and received. You can only send notifications to BollCoin according to BollCoin's instructions, which may change from time to time. Any notice, consent or other communication issued under this clause must be in writing in English and signed or otherwise authorized by the issuing party. 36.3. Announcement. All official announcements, news, promotions, competitions, and airdrops will be posted on the official website. These announcements are important and may be related to concerns that may affect the value or security of your digital assets. You are responsible for following the official website, reading and considering announcements on your own. 36.4. Complete Agreement. These terms and any applicable Product Terms constitute the entire agreement between you and BollCoin regarding BollCoin services. All parties acknowledge that they have not relied on any statements, representations, warranties or guarantees (whether made negligently or unintentionally) other than those expressly provided in these terms or any product terms, and do not have any rights or remedies in this regard. 36.5. Transfer. Without BollCoin's prior written consent, you may not assign or transfer any of your rights or obligations under these terms. However, BollCoin may at any time assign or transfer any rights or obligations under these terms to any other person, including but not limited to rights or obligations related to any merger, acquisition or other corporate restructuring of BollCoin. 36.6. Invalid. If at any time any provision or sub provision of these Terms becomes illegal, invalid or unenforceable in any respect, the legality, validity or enforceability of the remaining provisions or sub provisions shall not be affected or impaired in any way. 36.7. Record. You agree that BollCoin may record any calls, emails, chat conversations, and other forms of communication between BollCoin and you, including communications between you and BollCoin regarding sending instructions or conducting transactions, and you agree that such records may be used as evidence in any litigation related to any agreement with you. These records will be fully owned by BollCoin. 36.8. Language. This clause can be translated into languages other than English. Any such translation is intended solely for your convenience. If there is any conflict or inconsistency, the English text shall prevail. 36.9. Third party rights. Except for situations related to BollCoin Alliance partners, any expression or reference in this clause shall not be construed as granting any legal or equitable rights, remedies, and claims under or in connection with this clause or any of its clauses or sub clauses to any person other than the parties to this clause. This clause and all its clauses and sub clauses are solely intended to achieve the interests of the parties to this clause, their successors, and permitted assigns. 36.10. Existence. All clauses and sub clauses under this clause that, by their nature, continue to be effective after the expiration or termination of this clause shall remain binding and effective after the termination or expiration of this clause. 36.11. Relationship between the two parties. BollCoin is not your agent for executing these terms. This clause shall not be interpreted as a fact or evidence of joint venture, partnership, or franchising between the parties. 36.12. Digital assets. BollCoin records the quantity and type of any digital assets under your name in your BollCoin account. BollCoin is not the custodian of any digital assets under your name and does not assume any custodian responsibility for any digital assets under your name. When you instruct BollCoin to transfer or otherwise process digital assets, BollCoin will not use any specific digital asset (regardless of its level of recognizability) to execute your instructions. According to this clause, when BollCoin executes your instructions, it will use digital assets of the same type as those credited to your BollCoin account. 36.13. Force Majeure. BollCoin shall not be liable for any delay or failure to perform as stipulated in this clause due to force majeure events. 36.14. No waiver. BollCoin's delay or failure to exercise any right or remedy under this clause shall not be deemed a waiver of future exercise of such right or remedy, nor shall it be deemed a waiver of any other right or remedy under this clause. The rights and remedies provided in this clause are cumulative and do not exclude any rights or remedies provided by applicable law. 36.15. Offset. In addition to any legal or other remedies provided in these terms or by law, BollCoin may offset any amount owed by you to BollCoin in accordance with these terms or other provisions. You must pay all outstanding amounts owed to BollCoin without any form of set off, counterclaim, deduction or withholding, except as required by applicable law. 36.16. Privacy of Others. If you receive information about another user through the platform or by using the BollCoin service, you must keep such information confidential, use such information only in connection with the BollCoin service, and always use such information in accordance with applicable laws. You are not allowed to disclose or distribute any user information to third parties, nor to use such information in any way other than what is reasonably necessary to achieve the transaction. 36.17. Disclosure of Violations. If you violate these terms, BollCoin may publish or otherwise provide BollCoin users with detailed information about your violation (including any information you provide to BollCoin). BollCoin will only do so when it deems it necessary to take this measure to protect other users or comply with applicable laws and regulations. 36.18. BollCoin account holder dies. If you die or become incapacitated, your estate representative or survivor (s) must notify BollCoin in writing as soon as possible. If we have reason to believe that you have died, we may suspend your BollCoin account. Your BollCoin account will be suspended until: a. Your estate representative or authorized beneficiary, (1) create a BollCoin account in accordance with these terms; Or (2) provide wire transfer instructions; and b. Provide sufficient legal documents to prove their right to receive the assets in your BollCoin account; or c. You provide satisfactory evidence to prove that you have not passed away. The beneficiary receiving the wire transfer will receive the liquidation value of your BollCoin account assets, minus any fees and costs related to the transfer. Whether BollCoin can provide the assets in your BollCoin account to your representative depends on the provisions of applicable laws and the limitations set forth in these terms. BollCoin does not promise any specific timeline for asset transfers in your BollCoin account. 36.19. Taxation. You are responsible for determining the applicable taxes (if any) on the payments or receipts you make, and you are responsible for paying, reporting, and paying the correct taxes to the relevant tax authorities. You agree that BollCoin is not responsible for determining whether any taxes are applicable to your use of BollCoin services, nor is it responsible for paying, reporting, or paying any taxes arising from any transactions or use of BollCoin services. You are aware that BollCoin may submit certain reports to tax authorities regarding transactions conducted through the platform, and BollCoin may provide you with additional documents or records required for calculating any taxes based on its own judgment or applicable legal requirements. BollCoin can also withhold and deduct any taxes payable under applicable laws at the source, as determined by us. 37. Definition and Interpretation Under this clause: a. The title and numbering of this clause are for convenience only and do not affect the meaning, priority or interpretation of any of its clauses or sub clauses; b. The expressions "including" or "containing" indicate including but not limited to; c. A promise to do or not do something should be considered as including a promise not to allow or accept doing it; d. Words that indicate singular include plural, and vice versa, words that indicate gender include any gender; e. The reference to any document refers to the document that has been revised, changed or updated from time to time, and does not imply a violation of this clause or that document; and f. If there is any inconsistency between the provisions of this clause (including any documents referred to therein), the provisions and documents shall apply in the following order of priority: i. Product Terms and Conditions; Ii. Privacy Notice; and Iii. This clause. g. Unless otherwise required by the context, the following terms shall have the following meanings: Access ID refers to the detailed information of your BollCoin account, username, password, personal identification number, API key, API encryption key, or any other code or authentication form used to access your BollCoin account or BollCoin services or send instructions. Account history refers to the written records (including electronic records) of your transactions and your BollCoin account. API stands for Application Programming Interface. Applicable laws refer to all relevant or applicable regulations, laws (including common law rules), principles of fairness, rules, regulations, regulatory principles and requirements, notices, orders, writs, injunctions, judgments, detailed rules, rulings, directives, announcements, notices, mandatory codes of conduct, guidelines, practice instructions and interpretations applicable to the provision, receipt or use of BollCoin services, these terms or any other products or deliverables related to BollCoin services, these terms or any Product Terms (whether by government agencies, regulatory agencies or other institutions, or self regulatory organizations of which BollCoin is a member). Guaranteed digital assets have the meaning set forth in Article 15.3. BollCoin、 We or ours refer to Nest Services Limited (a company registered under the laws of the Republic of Seychelles with registration number 238045 and registered address at House of Francis, Room 303, Ile Du Port, Mahe, Seychelles). BollCoin account refers to any account (including BollCoin enterprise account) or sub account (including any BollCoin sub account) opened by BollCoin that records your use of BollCoin services. BollCoin Alliance Partner refers to any other person who directly or indirectly controls, is controlled by, or is under joint control with Nest Services Limited, with respect to Nest Services Limited. As for BollCoin, the BollCoin API refers to the API provided to you by BollCoin Alliance partners in the form of services or third-party applications that rely on this API. BollCoin Intellectual Property refers to the creative intellectual property and all other intellectual property owned or licensed to BollCoin on a sublicense basis from the date of this clause, as well as any other intellectual property owned, acquired or licensed to BollCoin on a sublicensable basis from the date of this clause, and the intellectual property provided by you to BollCoin in the process of providing BollCoin services to you. BollCoin service refers to the services provided by BollCoin to you through the platform. BollCoin sub account refers to a sub account established under the BollCoin primary account. Chat service has the meaning specified in Article 5. Claim refers to any dispute, claim, difference, or controversy between you and BollCoin (and/or any BollCoin affiliate) arising out of, relating to, or in any way related to: (a) This clause or any product clause, including its existence, validity, subject matter, interpretation, performance, breach, negotiation, termination, enforceability or invalidity consequences; (b) The relationship between you as a user and BollCoin (and/or any BollCoin affiliate partner) (regardless of whether such relationship is based on contract, tort, regulation, fraud, misrepresentation, or any other legal theory, and regardless of whether the claim is made during or after the termination of this clause); or (c) Any non contractual obligations arising from or related to these terms, any product terms, or your relationship with BollCoin (and/or any BollCoin affiliate). Control refers to the power of one person to ensure that the affairs of another person are carried out according to the wishes of the first person, and the methods of control include: (a) (If it is a company) as the beneficial owner of more than fifty percent (50%) of the issued share capital or voting rights of the company; Or have the right to appoint and dismiss a majority of directors; Or by virtue of any power conferred by organizational documents, shareholder agreements, majority of board members, or any other document governing the affairs of the company, control voting at board meetings of the company; Or through any other means; or (b) (If it is a partnership enterprise) as the beneficial owner of more than fifty percent (50%) of the capital of the partnership enterprise; Or by virtue of any power granted by the Partnership Agreement or any other document governing the affairs of the partnership enterprise, to control the composition or majority voting rights of the management of the partnership enterprise; Or through any other means. BollCoin Enterprise Account refers to a BollCoin account opened for a company, entity, or other organization to provide BollCoin services. Creating intellectual property refers to any intellectual property created by you under these terms, including user materials but not including any other user intellectual property. Digital assets refer to digital representations of value or rights that can be transferred and stored electronically using distributed ledger technology or similar technologies, including but not limited to cryptocurrencies, stablecoins, non fungible tokens, and tokenized derivatives of any other digital assets. The dominant digital asset refers to a forked digital asset that has a dominant position compared to one or more other versions of the digital asset, resulting from BollCoin's full decision to adopt the fork. Email account refers to the email account related to your BollCoin account that you have reached an agreement with BollCoin from time to time in accordance with any process determined by BollCoin when using the platform. Fiat refers to any domestic currency or super sovereign currency issued by a government or central bank, or any other currency debt denominated in such currency and not a digital asset. Force majeure events refer to: a. Any fire, strike, riot, internal strife, terrorist act, war or industrial action; b. Any natural disaster such as floods, tornadoes, earthquakes, and hurricanes; c. Any epidemic, outbreak or public health emergency that triggers national or international attention; d. Any laws or regulations formulated by the government, supranational institutions or authorities that BollCoin deems to prevent BollCoin from providing BollCoin services on the platform; e. Any BollCoin alliance partner is suspended or closed; f. Nationalization of any BollCoin Alliance partner; g. The government imposes restrictions or abnormal terms on any digital assets traded on the BollCoin platform; h. Excessive changes in the price, supply, or demand of any digital asset; i. Technical failures in transmission, communication, or computer facilities, including power failures and electronic or equipment failures; j. Any supplier, intermediary broker, agent, primary custodian, secondary custodian, trader, trading platform, pledge platform, liquidity pool, bridge supplier, issuer of secured digital assets, market maker, clearing house or regulatory agency fails to fulfill its obligations to BollCoin; k. The liquidity supplier does not provide or is unable to provide liquidity to BollCoin; l. Any labor or labor disputes, strikes, industrial actions, or work stoppages (excluding industrial actions or work stoppages taken by BollCoin or BollCoin Alliance partners); And/or m. Events that seriously disrupt the digital asset market may include excessive changes in the price, supply, or demand of digital assets, whether regulated or unregulated. Fork refers to the basic operating rules of certain digital assets, which may undergo any planned, unplanned, sudden, pre arranged, expected, unexpected, publicly announced, unknown, mutually agreed upon, and/or controversial changes from time to time, resulting in the creation of one or more related versions of existing digital assets. Forked digital assets refer to the digital assets generated by forks. Instructions refer to any instructions, requests, or commands related to the operation of your BollCoin account issued by you or authorized users to BollCoin, or any instructions that BollCoin may require to execute any transaction through such medium, in such form and manner. Intellectual property refers to: (a) copyright, patents, database rights, and rights to trademarks, designs, proprietary technology, and confidential information (whether registered or not); (b) The registration application for any of the aforementioned rights and the right to apply for registration of any of the aforementioned rights; And (c) all other intellectual property rights and equivalent or similar forms of protection that exist anywhere in the world. The 'List of Prohibited Countries/Regions' refers to the list of countries/regions that can be banned https://www.bollcoin.com/legal/list-of-prohibited-countries List of countries/regions visited. Local terms refer to the terms and conditions governing your use of BollCoin services in any specific jurisdiction. Loss has the meaning set forth in Article 29.1. Obvious error refers to any obvious or perceptible error, omission, or incorrect quotation (whether made by BollCoin or any third party), including any incorrect quotation made by any representative of BollCoin taking into account the current market and advertising quotation, or any error in any information, source, senior staff, official results, or pronunciation. Mobile App refers to any mobile application developed or provided by BollCoin or any BollCoin Alliance partner that enables you to use or otherwise access BollCoin services. Licensed user refers to any person designated by you under these terms, authorized to handle any BollCoin enterprise account on behalf of the user and inform us. The platform refers to a digital platform where BollCoin or any BollCoin affiliate partner can provide you with BollCoin services through the official website, mobile app, BollCoin API, or other means specified by BollCoin affiliate partners from time to time. The Privacy Notice refers to https://www.bollcoin.com/ . The "Product Terms" refer to the exclusive terms and conditions applicable to the use of BollCoin services outside of these terms. Regulatory agency refers to any foreign, domestic, state, federal, municipal or local government, administrative, legislative, judicial, administrative, supervisory or regulatory authority, institution, quasi governmental agency, court, commission, government organization, self regulatory organization, court, arbitration tribunal or expert group or supranational organization with regulatory agencies, or any department or agency thereof, including any tax authority. Restricted personnel refer to individuals or legal entities who meet the following criteria: (a) are listed on any trade embargo or economic sanctions, terrorist or foreign corrupt official list (lists issued by government agencies, such as the United Nations Security Council sanctions list, including the Specially Designated Nationals List maintained by the Office of Foreign Assets Control (OFAC) of the US Treasury Department, or the Denied Persons or Entities List of the US Department of Commerce, or lists issued by the UK, EU, Canada); Or (b) any individual or legal entity residing, established, or operating in any country/region listed in the Prohibited Countries/Regions List. Risk warning refers to the general risk warning posted on the official website. Security vulnerabilities refer to a. Your BollCoin account or any of your access IDs have been compromised; b. Your access ID is lost, stolen, or used without authorization, or unauthorized access and use of your BollCoin account or BollCoin service on your behalf without your authorization; or c. Any other security incidents (including network security attacks) that affect you and/or BollCoin. Website refers to the BollCoin official website and any other websites, pages, features, or content owned or operated by BollCoin. Supporting digital assets refers to the digital assets that you can use with BollCoin services. Terms refer to these Terms of Use, as well as any other documents explicitly incorporated by reference, including the Product Terms, all of which may be revised or supplemented from time to time. Trademarks refer to intellectual property rights in trademarks, service marks, and logos used and displayed on the platform or through the platform, website, and/or BollCoin services. Transaction refers to the sale, purchase, or conduct of any other type of transaction, or agreeing to sell/purchase digital assets, their derivatives, other assets, or any other products that BollCoin may allow the platform to conduct from time to time, or conducting transactions related to them, as well as depositing or withdrawing digital assets or fiat currencies into or from your BollCoin account. User intellectual property refers to the intellectual property owned or licensed to you on the effective date of these terms, as well as any other intellectual property owned, acquired or licensed to you after the signing date of these terms, excluding BollCoin intellectual property. User materials refer to any comments, posts, information, data, and intellectual property contained in comments provided by you or other users to BollCoin through the website (via BollCoin's "Contact Us" page or other means), platform, use of BollCoin services, or other means. The official website refers to the website with the URL www.boldcoin.com.